In the dynamic landscape of care services companies, process optimisation is crucial to staying competitive. As a result, many organisations are considering changing their software.
This transition, while bringing opportunities, is not without its challenges. We explain how to make the change to your software a success.
What are the specific challenges of changing software for care services companies?
The transition to new software within a care services business can be fraught with specific obstacles. Here are some of the main challenges you may face:
- Resistance to change: Employees may fear the unknown, disruption to work routines, or the need to learn new skills.
- Inadequate communication: Inadequate communication about the reasons for, benefits of and procedures for change can lead to misunderstandings and opposition.
- High initial cost: The initial cost of purchasing new software, training, customisation and data migration can be a barrier, especially for small businesses.
- Complex data migration: The complexity of migrating data from the old system, especially with large amounts of data, is a challenge.
- Incompatibility with other systems: Incompatibility with other existing systems in the company can hamper the process. Seamless integration with other software is crucial.
Implementing new strategies to overcome these challenges
To overcome these challenges, it is important to establish clear communication, provide adequate training, obtain management support, and carefully plan the transition process. Involving stakeholders from the outset can also help to reduce resistance to change.
Key steps for a successful transition
We give you the recommended steps to prepare for the adoption of new management software for care services companies.
- Needs assessment: Identify specific needs by involving stakeholders.
- Software selection: Carry out an in-depth search to find the best software, taking into account functionality, flexibility and customer support.
- Project team: Set up a team with a project manager to coordinate activities.
- Detailed project plan: Identify milestones, timescales, resources and responsibilities, including testing and training phases.
- Change management: Communicate the benefits of change and prepare employees through awareness and training sessions.
- Software customisation: Adapt the software to specific processes and configure parameters as required.
- Data migration: Plan and execute the migration, with rigorous testing to ensure data integrity.
- In-depth testing: Identify and resolve issues in a test environment, then pilot test before full deployment.
- User Training: Provide in-depth training to ensure optimum understanding of functionality.
- Phased Deployment: Deploy in phases to minimise disruption, monitor closely, and respond quickly to issues.
- Post-Deployment Support: Set up technical support and solicit feedback for possible adjustments.
- Ongoing evaluation: Regularly assess the effectiveness of the software, identify opportunities for improvement, and adjust processes if necessary.
PROGISAP’s support in changing software for care services companies
Our Progisap solution is an ERP specifically dedicated to managing care services companies. We also have a Mobisap remote management and communication application for care services providers.
Our solutions offer key functionalities, flexibility and guaranteed data security, meeting the specific needs of the sector.
An approach based on human support
The benefits of choosing Progisap
Our commitment to human support is what defines our approach. Indeed, our solutions are co-created with our customers so that they can best adapt to their needs, but also to their challenges.
Initially, we carry out an audit to establish the requirements for facilitating change and adapting the deployment process (Delivery) to the customer’s needs.
Our teams are on hand to understand the unique needs of each customer. A step-by-step implementation process (Delivery) is then put in place to ensure that the software is taken on board and customised to the customer’s context. Our teams rework the data, and we help your teams to get to grips with the solution more easily. Over a period of several weeks, the teams work together to facilitate deployment.
We then set up training sessions, with the aim of increasing the skills of your teams and guaranteeing optimal use.
After deployment, we provide you with a dedicated support service, managed by our Customer Success Managers (CSMs). You can contact them either by telephone or via our Jira ticketing system. This platform enables you not only to get answers to your questions, but also to suggest enhancements to our solutions to meet your needs.
Customer testimonials
Feedback from customers using our Progisap solution testifies to the tangible impact of their solutions. Significant improvements in productivity, simplification of processes and better management of activities are benefits that are regularly noted.
Read our customers’ testimonials here.
Change management with Progisap
Changing software is a strategic decision that requires careful preparation. The challenges can be overcome with the right solutions. Progisap is there to offer a smooth transition, cutting-edge solutions and human support throughout the process.
Contact us today to find out how Progisap and Mobisap can transform the management of your business. At PROGISAP, we’re here for you, before and after the change.
