FAQ – Prices and subscriptions2024-07-08T17:34:07+02:00

FAQ – Prices and subscriptions

Find all the answers to your questions here.

What does it cost to benefit from Progisap?2024-07-08T16:13:21+02:00
  • One-off installation costs.
  • User fees in the form of a monthly subscription.
What services are included in the installation fee?2024-07-08T16:12:22+02:00

They include start-up maintenance, commissioning costs, setting up your documents, transferring your data (if required) and training.

What is included in the monthly Progisap subscription fee?2024-07-08T16:11:02+02:00

Your monthly fee includes access to the Progisap service, the helpdesk, your dedicated account manager, as well as maintenance and updates to your software.

What is the duration of my commitment?2024-07-08T16:09:55+02:00

The Progiclean offer is based on a tacitly renewable 3-year commitment.

I want to break my contract before the end of my contract?2024-07-08T16:05:38+02:00

You must specify your request by registered letter 6 months before the desired departure date.

How is the software set up?2024-07-08T16:04:43+02:00

We’ll assign you a dedicated account manager to help you set up your business. Initially, he or she will identify your needs and then suggest the offer best suited to your company. Once your deployment plan has been drawn up, our technical teams will create your Progiclean environment and interface. Your account manager will then train your teams to use the software. Finally, you’re ready to digitise your day-to-day activities. The average implementation time is between 4 and 6 weeks.

How do I access the Progisap software?2024-07-08T16:03:51+02:00

Progisap is a 100% web-based software in SaaS mode. You can connect from any type of device (computer, tablet, phone) with an internet connection and a web browser (preferably Chrome). We recommend that you have the latest version of your browser to get the best performance from the software.

Is there a customer portal and an employee portal?2024-07-08T16:02:06+02:00

Yes, your Progiclean software allows you to benefit from optional customer portals and/or employee portals.

Where is my company’s data hosted?2024-07-08T16:01:26+02:00

PROGICLEAN is 100% web-based software. Your data is hosted on remote web servers. We select our servers from service providers based in France. Our servers and access to your PROGICLEAN database are secure.

And if the web server goes down or is hacked, what do you have planned?2024-07-08T16:00:10+02:00

We make back-ups of your database several times a day, which we store on secondary servers to ensure immediate and rapid restoration of your data in the event of a problem.

And if tomorrow I decide to end the service with Progisap, what happens to all my data and information?2024-07-08T17:12:00+02:00

Every day all your data is backed up. You can retrieve them in full at any time. Your data is your property and will be returned to you in all cases.

If an employee leaves my company, can I immediately block his access?2024-07-08T15:58:00+02:00

Yes, as an administrator, you can block access to PROGISAP and all mobility tools with just 1 click.

When you upgrade your software with new features and optimizations, should you pay for the upgrade?2024-07-08T15:56:51+02:00

No. Up-to-date maintenance of the PROGISAP software is included in your subscription. You will systematically benefit from all the optimisations, new features and improvements of the tool.

Does Progisap interface with all the accounting software on the market?2024-07-08T17:12:51+02:00

Yes, our PROGISAP software can be exported in a standardised format for integration into accounting software (SAGE, CEGID, EBP, etc.).

Does Progisap software interface with all payroll software on the market?2024-07-08T17:17:52+02:00

Yes, our Progisap software allows standardised export for integration into payroll software.

Is Progisap a CRM or an ERP?2024-07-08T17:14:15+02:00

Both. CRM stands for Customer Relationship Management. The aim of CRM is to help you optimise prospecting and sales management. ERP, or Enterprise Resource Planning, is used to optimise a company’s production costs.

The employees in my company don’t have the same level of responsibility. I’d like to be able to control who does what. Is this possible?2024-07-08T17:36:54+02:00

Exactly. There are user profiles with different levels of access. For example, an employee in charge of drawing up quotations and contracts may not have access to HR information (employees’ personal details) or accounting data (invoicing, receipts, etc.).

You have the power to create and define profiles and access for each of your employees.

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