Personal services account for a total of 845 million hours. It breaks down into three main categories: services for dependent persons, daily living services, and childcare. In the personal services sector, transparent and effective communication is essential to establish a trusting relationship with customers. Unfortunately, many customers may feel a lack of clarity when it comes to scheduled interventions. This can potentially affect their overall experience.
This is where SENEF and Progisap come in to transform your approach and ensure seamless communication with your customers. In this article, we explain how you can strengthen your customer relationships with our Progisap ERP.
Lack of communication and transparency becomes a problem
Customer feedback often reveals a common concern: the lack of clear information about upcoming interventions. Customers want to be informed in real time, to understand the details of each intervention, and to be able to tailor their services to their specific needs.
Progisap reinvents the customer experience
Real-time communication:
Progisap puts an end to the mystery surrounding interventions by offering real-time communication. Customers now have instant access to updates on schedules, scheduled service providers, and any changes. This transparency builds trust and eliminates uncertainty.
Simplified job tracking:
Customers can easily track the status of each job. From start to finish, they are kept informed of progress, any delays and what has been achieved. This visibility gives customers peace of mind in knowing that their needs are being taken care of in a professional manner.
Customised services:
Every customer is unique, and Progisap recognises this diversity. The platform allows for easy customisation of services, where customers can specify preferences, special requests, and adjust schedules to suit their personal constraints. This personalisation strengthens the bond between customers and service providers.
Offer a stronger customer relationship
Progisap is committed to solving the problem of inadequate communication and lack of transparency in the personal services sector. By integrating this solution, companies can not only meet the growing expectations of customers, but also exceed their needs by offering an exceptional experience.
By adopting Progisap, you’re investing in proactive communication, transparent tracking and personalised services that will catapult your business to new heights of customer satisfaction. Don’t let a lack of communication tarnish your reputation.
