In the care services sector, providing quality services is essential. However, guaranteeing this quality on a consistent basis and identifying any problems that arise can be a major challenge. How to improve the quality of the services offered through quality controls is the question we raise in this article.
The challenges of service quality
Lack of visibility: Companies often struggle to ensure that their employees maintain a consistent level of service in the field.
Difficulty in identifying problems: Without an effective quality control system, it is difficult to pinpoint the sources of customer dissatisfaction and identify areas for improvement.
Lack of communication: Poor communication between teams can lead to inconsistencies in the services provided.
Improving service quality with PROGISAP and Qualimobi
At Progisap, we understand these issues and offer innovative digital solutions to improve the quality of your services.
Qualimobi: your ally for quality control
Our dedicated quality control application, Qualimobi, enables you to :
- Carry out on-site quality checks and record any problems identified.
- Manage non-conformities by tracking the corrective actions taken.
- Generate reports on quality control data to identify trends and take action for improvement.
A complete range of digital solutions
In addition to Qualimobi, we offer our business ERP Progisap. These solutions enable you to manage all your company’s processes, from invoicing to scheduling and human resources management.
The benefits of improved service quality
- Improved customer satisfaction: Quality services increase customer loyalty and generate positive recommendations.
- Enhanced corporate reputation: A solid reputation attracts new customers and sets you apart from the competition.
- Reduced costs: By identifying and resolving problems quickly, you can reduce the costs associated with non-quality, such as customer complaints and additional interventions.
- Improved operational efficiency: Optimised processes and fluid communication between teams boost productivity and reduce costs.
Five levers to boost service quality in your business
Offering quality services is crucial. While adopting digital tools like Qualimobi is a significant step forward, other complementary approaches can also improve the quality of your services.
- Cultivating an environment conducive to quality
- A clean and organised working environment is essential for employee safety, reducing errors and improving overall service quality.
- Define clear quality standards
- Establish precise and measurable criteria defining what constitutes a quality service. Share these standards with all employees to ensure a common understanding of expectations.
- Implement a formalised quality management system
- A formalised quality management system enables problems to be identified, continuous improvement processes to be put in place and progress to be monitored.
- Make quality a fundamental value of the company
- Involve all employees in the quality improvement process. Encourage them to report any problems they observe and to suggest solutions.
- Capitalise on technology
- Digital tools like Qualimobi make it easier to carry out quality checks, manage non-conformities and generate reports. Integrate these solutions into your strategy for more effective quality management.
PROGISAP: your partner for quality services
At PROGISAP, we understand the challenges of managing service quality. That’s why we offer innovative digital solutions and personalised support to help you :
- Offer quality services to your customers
- Strengthen your reputation
- Reduce your costs
- Improve your operational efficiency
Rely on PROGISAP to transform the quality management of your services and guarantee optimum customer satisfaction.
