Human services companies face many challenges in maintaining and improving their profitability. Customer satisfaction, operational efficiency and cost control are major issues in ensuring their success. But how can the profitability of care services companies be improved? What are the key indicators, what are the solutions? That’s the question we raise in this article.
Defining the objectives and relevant KPIs for a care services business
The first step in improving profitability is to identify the company’s key objectives and choose the right key performance indicators (KPIs) to measure them.
Examples of objectives and KPIs for care services companies:
- Customer satisfaction: customer satisfaction rate, Net Promoter Score (NPS), recommendation rate, number of complaints, etc.
- Service quality: Incident resolution rate, Incident resolution time, Error rate
- Productivity: Resource occupancy rate, Number of tickets processed per day, Cost per ticket
- Profitability: Gross margin, Margin rate, Net profit
Monitoring and analysing KPIs to improve the profitability of care services companies
Regular monitoring of KPIs is essential to identify areas for improvement and take the right decisions.
Tools such as dashboards and reporting software enable data to be viewed and analysed effectively.This include Intellegence Business (BI) such as Digdash
Implementing actions to improve the profitability of care services companies
Depending on the results of the KPIs, it is therefore important to implement concrete actions to improve the company’s performance.
Examples of improvement actions:
- Training teams to improve service quality
- Setting up processes to optimise productivity
- Negotiating prices with suppliers to reduce costs
- Investment in technological tools to improve efficiency
PROGISAP : Solutions for the profitability of care services companies
PROGISAP is much more than just software. It is a trusted partner committed to helping care services companies improve their profitability.
PROGISAP has been developed for care services companies in tandem with Mobisap, a mobile application that feeds directly into ERP systems. Mobisap allows you to optimise your time and improve your profitability.
Here are a few concrete examples of how PROGISAP can help you improve your profitability:
Cost reduction
- Automation of administrative tasks: PROGISAP automates many time-consuming tasks. This allows teams to concentrate on value-added activities and reduce staff costs.
- Process optimisation: The PROGISAP solution optimises internal processes. This reduces waste and improves productivity.
- Price negotiation with suppliers: PROGISAP can help you negotiate better prices with your suppliers thanks to its network of partners.
Increased productivity
- Real-time activity monitoring: The PROGISAP solution enables you to monitor team activity in real time. This enables you to identify areas for improvement.
- Better planning of interventions: PROGISAP makes it easier to plan interventions. It also optimises team rounds, reducing journey times and improving responsiveness.
- Instant communication: Instant communication between teams in the field and the back office makes for smoother exchanges. You gain in efficiency.
Improved customer satisfaction
- Better quality of service: The PROGISAP solution makes it possible to improve the quality of service by reducing errors and guaranteeing that deadlines are met.
- Proactive communication: PROGISAP facilitates communication with customers and keeps them informed in real time of the progress of interventions.
- Monitoring customer satisfaction: PROGISAP enables you to monitor customer satisfaction and identify areas for improvement.
Activity management
- Dashboards and reporting: PROGISAP provides customisable dashboards and reports that display the company’s key KPIs in real time.
- Profitability analysis: PROGISAP enables you to analyse the company’s profitability by site, customer or project.
Decision-making support: The data and analyses provided by PROGISAP enable you to make informed decisions to improve your company’s profitability.
In addition to these concrete advantages, PROGISAP stands out for :
- Its business expertise: PROGISAP has in-depth knowledge of the needs of human services companies and offers solutions tailored to their specific problems. PROGISAP’s teams also come from the sector.
- Personalised support: PROGISAP supports its customers throughout the project, from the implementation of the solution to team training.
- Responsive technical support: PROGISAP provides its customers with responsive technical support to answer their questions and help them solve their problems.
PROGISAP is a trusted partner that will help you improve your profitability and achieve your business objectives.
