Effectively integrating new customers/users is more than just a formality. It’s an important step that can determine a company’s long-term success, especially in a sector as varied and specific as care services. PROGISAP, the ERP software dedicated to this sector, understands this challenge perfectly. The integration or onboarding of new customers/users is a necessary element in guaranteeing their success and, consequently, business performance.
Let’s take a closer look at why onboarding is so essential, and why it’s no longer an option. But also the unique challenges faced by this industry and how PROGISAP stands out by offering a tailor-made approach adapted to each company.
The vital importance of successful onboarding for the integration of new customers/users
Onboarding refers to the process of welcoming and supporting new customers/users into a system or platform. It’s more than just a formality; it’s the foundation on which the success of companies using ERP software rests.
When it comes to ERP software, successful onboarding offers a myriad of benefits:
- A better grasp of the software’s functionalities, promoting optimal use. It also helps users to ramp up quickly.
- Saves time and improves efficiency, reducing frustration and calls to customer support.
- Improved productivity. This allows users to concentrate on their tasks and quickly achieve their objectives.
- Improved customer satisfaction, helping to build loyalty and positively promote the solution.
On the other hand, poorly managed onboarding can have harmful consequences:
- Difficulties for users to adapt and feelings of frustration.
- Delays in using the software and loss of valuable time.
- Increased risk of errors and disruption to operations.
- Customer dissatisfaction, leading to abandonment of the solution.
Challenges specific to care services companies when integrating new customers/users
Companies in this sector face particular challenges when adopting new technologies. For example: complex business processes, individual needs and a major concern for data security.
- Complex business processes, often specific to each company.
- Individual needs and a wide variety of services on offer.
- Crucial importance of the security of sensitive and personal data.
Standard onboarding is therefore not enough to meet the specific requirements of these sectors.
It is essential to offer a personalised, tailored approach to ensure a smooth and successful transition to the new software.
The PROGISAP solution: customised onboarding for optimum results
progisap stands out for its unique, personalised approach to onboarding. Our team of experts is committed to :
- Understanding the specific needs of each client and analysing their business processes.
- Defining a personalised onboarding plan. Based on the customer’s objectives and expectations, as well as their availability.
- Offer training and support tailored to users. Taking into account their level of experience and specific needs.
- Providing tools and resources to make learning and using the software easier, including webinars, newsletters and documents.
- Provide ongoing monitoring and high-quality customer support. To answer questions and resolve any problems encountered. Our teams include a dedicated CSM service (link to article), as well as tools for answering your questions. ( Article ticketing
The PROGISAP team is committed to understanding the specific needs of each customer, defining an appropriate onboarding plan, providing tailored training and support, making tools and resources available, and ensuring ongoing monitoring and high-quality customer support.
Tangible results for improved performance
Thanks to the PROGISAP approach, customers are seeing a significant improvement in their productivity, a reduction in errors and incidents, high customer satisfaction and increased customer loyalty.
Read our customer testimonials here: Youtube page
PROGISAP, your trusted partner for successful onboarding
Onboarding is an important investment for the success of companies in the services sector. PROGISAP positions itself as a trusted partner by offering a tailor-made solution and by committing to accompany its customers towards success.
Contact PROGISAP today to find out how we can help you make a successful transition to our solutions and achieve your goals.
