The care services sector is evolving, with companies having to adapt to increasing demands for efficiency. And in terms of productivity and customer satisfaction. Against this backdrop, the implementation of an appropriate enterprise resource planning (ERP) system has become a key success factor. This article explores the essential criteria to be taken into account when choosing an ERP that will support the growth of human services companies, illustrating this with concrete examples and testimonials from satisfied customers.
Scalability: an ERP that can grow with your business
Care services companies are by nature dynamic and constantly evolving. It is therefore crucial to choose an ERP capable of adapting to the company’s growth, in terms of the number of users, data volume and functionalities.
Questions to ask:
- Can the ERP easily integrate new modules or functions?
- Does the supplier offer technical support and regular updates?
Our answer:
PROGISAP updates its solutions every quarter to ensure continuous innovation. We adapt our products to the specific requirements of each country, such as Belgium, Italy and Switzerland. In addition, PROGISAP is attentive to feedback from its customers and to needs in the field.
Examples of customised solutions:
We have developed specific modules such as SSIAD and mandataire to meet the unique requirements of this sector.
These innovations demonstrate our commitment to offering ERP solutions that evolve with your needs and the demands of the market.
Flexibility: customisable ERP to meet your specific needs
Every service company has its own specific processes and needs. That’s why it’s important to choose a flexible, customisable ERP solution that can adapt to existing workflows and future developments.
Questions to ask:
- Does the ERP offer configuration and customisation options?
- Can the system integrate with other tools and applications used by the company?
- Does the vendor offer support and consultancy services for customising the ERP?
Our response:
At PROGISAP, we have set up a dedicated service, Service Delivery, to help you implement our solutions within your company. Our team will follow you on a weekly basis throughout the implementation phase, remaining at your disposal to answer all your questions and requests.
Once the ERP has been installed, our Customer Success Manager (CSM) takes over. Available from 9am to 6pm, Monday to Friday, he’s there to answer your questions and manage your upgrade requests. This constant monitoring ensures that your needs are always taken into account and that you benefit from ongoing support.
We have also established strategic partnerships to optimise your processes and improve your profitability. For example, we’ve been working with Silae for over 10 years to simplify HR management, and with other trusted partners such as Yousign, Simplébo, Rosaly and Taqt. These partnerships ensure that your company remains competitive and benefits from the best solutions available on the market.
Ease of use: an intuitive ERP for rapid adoption
A complex ERP system that is difficult to use can quickly become a barrier to productivity and adoption by teams. It is essential to choose a system that is intuitive and easy to learn for all users.
Questions to ask:
- Is the user interface ergonomic and intuitive?
- Does the system offer training and resources to facilitate learning?
- Does the publisher offer responsive technical support to help users if they need it?
Our answer:
Digitalisation can seem daunting, but at PROGISAP we strive to make our solutions not only functional but also user-friendly. An ergonomic and intuitive user interface is essential to ensure rapid and effective adoption.
For successful digitalisation at all operational levels, it is crucial that the solutions are well adapted to the users. That’s why we offer comprehensive training and educational resources to make learning our tools easier.
Our Customer Success Manager (CSM ) and our experts are available to support you throughout the year, guaranteeing responsive technical support. Our experts, who understand the issues you face in the field, are there to help you make the most of our solutions and keep pace with the constant changes in today’s world.
At PROGISAP, we make it a point of honour to offer an optimal user experience. We offer ongoing support and solutions tailored to your needs.
Customer testimonials
Our best ambassadors are our customers. If you’d like to read their testimonials, this is the place to do it.
PROGISAP : Your partner for a high-performance, scalable ERP
PROGISAP, business software, supports human services companies in their digital transformation. We offer high-performance, scalable ERP solutions. Our experts will help you choose the right system for your specific needs and implement a customised solution to support your growth. Contact PROGISAP today to find out how we can help you optimise your processes and improve your performance.
Choosing a business ERP tailored to the growth of a service company is an important decision. It’s a decision that needs to be made carefully. By taking into account the essential criteria of scalability, flexibility and ease of use, companies can choose a system that will support them in their future success. PROGISAP is a trusted partner for service companies looking to equip themselves with a high-performance, scalable ERP system. Our experts are available to guide you in your choice. We can also help you implement a customised solution. Take the time to assess your specific needs and make the choice that will support your long-term growth.
If you would like a demo of our Progisap solution, this is the place.
